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Moment Mushrooms

FAQ

We know what it’s like to explore psilocybin mushrooms for the first time and we want to make sure you feel confident and safe when orderings from us which is why we provide guarantee we can stand behind. 

We’re incredibly proud of our products and confident in the benefits they can bring into your life.

Our guarantee is simple: We will do everything we possibly can to ensure you have a positive experience.

If your order did not meet your expectations or if you had a poor experience, please contact us and let us know what’s going on, and we’ll sort it out with you. 

We will replace your items, refund your money or do whatever it takes to ensure you have a positive experience. We are here to support your inner journey!

Full transparency. No Timeframes. No requirements. No return costs.

Ordering from Moment guarantees you are getting a consistent product made from the highest quality organic, vegan and wild harvested ingredients that you can trust will nourish your body, mind and soul.

All of our products are shipped in trackable, nondescript, Canada Post, sealed pouches that your neighbours won’t recognize. The Post Office Corporation Act prevents police from opening any packages, which is why all of our shipments travel via Canada Post.

We stand by our product, our service, and our community and we take your privacy and safety seriously. If you have any questions or concerns please contact us.

  1. We ship all orders through Canada Post via XPressPost. and provide tracking numbers for every order.
    – Small orders are charged a flat $20 rate.
    – Large orders over $125 ship free.
  2. All packages are shipped in unmarked, discreet, sealed mailing pouches. Nothing on the outside indicates the contents on the inside.
  3. We cannot do custom delivery requests or local pick up as all orders ship via Canada post
  4. After processing your payment and packing your order, your package will ship. Once shipped, deliveries usually take 2-3  business days to arrive, you may follow along using your parcel tracking number.
  5. We do not ship outside of Canada.
  6. Your tracking number will be sent to you once we complete your order. Then it will be activated once it has been scanned by a mail worker.  If you do not receive your package, please wait two days past the expected arrival, then reach out to us at hello@momentmushrooms.com with your order details.
  7. We do not ship on weekends as Canada Post is closed.

Currently we only ship our products across Canada.

We have a partnership with a USA based company that is in alignment with our values and ships almost everywhere in the world.

Mycrodrops is on a mission to empower people to get the most out of their mind-wellness journey through unique, powerful and pleasurable elixirs that you will love to take, as well as easy-to-use microdosing kits and accessories to support your transformation and put you in the driver’s seat.

To save $10 off your first order, use the coupon code “MOMENT10” at checkout and select Moment as your referral source. Please be aware that they require all customers to Register and be approved before access is given to their Psilocybin products

For $5/month you can also join their Patreon to receive access to an expanded menu, educational content and members only discounts. Patreon members also receive a $5 discount every month.

Just like any other online store, simply add the products you wish to purchase to your cart and head to the checkout page to complete the purchase. We accept credit cards and Interac E-transfer payments.

At checkout we require you to upload a photo of your government issued photo ID. This must show your full name, date of birth (19+) and address which must match your billing details.

Currently, we accept two forms of payment. Interac E-transfer and Credit Card,
 

1. To pay with Credit Card simply check out as you would any other online store. Your card is not charged immediately as we review all orders and check IDs before charging. 

 Note: On your credit card statement, your order will be from Moment Vitamins

2. To pay with Interac E-transfer you will receive detailed instructions at checkout. At the bottom of the checkout, simply click “place order” and you will be directed to the “Order received page”. Here, you will see a four-digit order number.  Your order will be placed, but put on hold.

Through your online banking, you will need to send an E-transfer hello@momentmushrooms.com, include your order number in the message option of the transfer. Once this is deposited in our account, we will remove the hold on your order and complete the sale. 
 
If you are experiencing any issues, please contact us.

Yes! We are always looking to create partnerships and fulfill larger orders.

Please reach out to us directly: hello@momentmushrooms.com

We will do our best to cancel or edit your order if your package has not already shipped.

Please contact us and provide us with as much information as possible including your order number.

Yes, we charge sales tax dependent on your province which is added at checkout.

We like to call our points ‘moments’ which you earn with every purchase.

$1 spent = 5 moments 

Each 100 moments are worth $1.00 (or 1 cent each). In other words, if you spend $124, you’ll receive 620 moments. On a future purchase you can use your moments to subtract $6.20 from your purchase. 

You can also earn moments by:

  1. Leaving a product review = 1000 moments ($10)
  2. Refer your friend  = 1500 moments ($15) and your friend will also earn 500 moments

Note:

  • You need an account to earn and spend your moments.
  • You can keep track of your moments under “Account” then the side tab “moments”.
  • We reserve the right to update or change the value of moments at anytime.

Yes! You have your own unique referral code to give friends and family and you’ll earn $15 per referral (1500 Moments).

On top of that, your friend will also receive $15 (1500 Moments) to use on future purchases!

That sounds like a win-win!

Steps to start referring friends:

  1. Find your unique code: If you click the “Moment Points” button in the right corner (or under Account / Moments) you can find your unique discount code. It should look something like this: momentmushrooms.com/wlpr_ref=r_a2o3kr8sc
  2. Copy and share your unique code with friends & family.
  3. Your friend follows the unique link you provide: – The code will be automatically applied once they enter their email in checkout. – If there are any issues, it can help if they create an account on momentmushrooms.com and then re-follow the link

Note: Cookies need to be on, so incognito mode won’t work.

Once they make their first purchase, 1500 moments will be automatically added to both your and their accounts.

If you have any questions or there are any issues, please contact us – we love hearing from our community.

We invite you to contact us with any questions related to psilocybin or what we offer. We are here to support you!

Community is a huge part of who we are and what we are trying to achieve.

We are looking to support our community and create partnerships with guides, healthcare professionals, trip sitters, facilitators, content creators and more. We would love to chat with you! Please contact us at hello@momentmushrooms.com or directly on our contact page.